Player Safety

Responsible Gaming

At Cosmo Casino, the safety and wellbeing of our players is our highest priority. We believe gambling should be an enjoyable form of entertainment — never a source of financial hardship or emotional distress.

Our Commitment to You

Cosmo Casino takes responsible gambling seriously. We are committed to providing a safe, fair, and transparent gaming environment. We actively work to prevent problem gambling and support those who may be experiencing difficulties.

Our platform is strictly for adults (18+). We use age verification technology to prevent minors from accessing gambling services. We also offer a comprehensive suite of tools to help you stay in control of your gaming experience.

Strict 18+ age verification
Industry-leading player protection tools
Collaboration with national support agencies
Staff trained in responsible gambling awareness

Player Tools

Stay in Control

Deposit Limits

Set daily, weekly, or monthly deposit limits to control how much you spend. Limits take effect immediately and can only be decreased during a cooling-off period.

Session Time Limits

Set a maximum session duration. You'll receive a reminder when your time is up, and the session will automatically end at the limit you choose.

Reality Checks

Receive periodic pop-up notifications showing how long you've been playing and your net balance for the session, keeping you informed at all times.

Self-Exclusion

Temporarily or permanently exclude yourself from Cosmo Casino. During the exclusion period, you will be unable to access your account or create a new one.

Loss Limits

Set a maximum loss threshold for any given period. Once reached, you will be unable to place further bets until the limit period resets.

Cool-Off Period

Take a short break from gambling by activating a cool-off period of 24 hours, 1 week, or 1 month without fully self-excluding.

Know the Signs

Warning Signs of Problem Gambling

Problem gambling can affect anyone, regardless of age, background, or experience. Recognising the warning signs early is the first step toward getting help. If you recognise any of the following in yourself or someone you know, please reach out for support.

Spending more money on gambling than you can afford
Gambling with money meant for essential expenses (rent, food, bills)
Chasing losses — trying to win back money you've already lost
Feeling anxious, irritable, or depressed when not gambling
Neglecting work, family, or social responsibilities due to gambling
Borrowing money or selling possessions to fund gambling
Lying to friends or family about your gambling habits
Feeling unable to stop or cut back despite wanting to

Get Help Now

Support Organisations in New Zealand

Gambling Care NZ

Free confidential gambling helpline available 24/7 for New Zealand residents.

0800 654 655
www.gamblingcare.org.nz

Problem Gambling Foundation NZ

National organisation offering counselling and support services across New Zealand.

0800 664 262
www.pgf.nz

Lifeline NZ

General mental health crisis support available 24/7 to all New Zealanders.

0800 543 354
www.lifeline.org.nz

Need Help? You Are Not Alone.

If gambling is causing you distress, please reach out to our support team or contact Gambling Care NZ immediately. Help is available 24 hours a day, 7 days a week, completely free and confidential.

Gambling Care NZ · 24/7 · Free & Confidential · New Zealand